To secure your appointment, we require a 50% non-refundable deposit at the time of booking for all Private and Medicare-funded allied health services.
Allied health appointments require a minimum of 48 business hours’ notice to cancel or reschedule.
If you cancel within 48 business hours of your scheduled appointment or fail to attend, your deposit will be converted to a cancellation fee and you will be charged the remaining balance of the full consultation fee.
Rescheduling within 48 business hours will also incur a fee equal to 100% of the full consultation cost.
For NDIS-funded allied health services, cancellation and rescheduling policies are applied in accordance with the current NDIS Pricing Arrangements and Price Limits and your signed Service Agreement.
A minimum of 48 business hours’ notice is required to cancel or reschedule.
Cancellations made within 48 business hours, or failure to attend, may result in a Short Notice Cancellation charge in line with NDIS guidelines.
No deposit is required for NDIS-funded services.
Support Work services require a minimum of 7 business days’ notice to cancel or make changes to a scheduled shift.
Cancellations made within 7 business days of the scheduled shift, or failure to attend, may incur the full cost of the booked support in accordance with NDIS Short Notice Cancellation guidelines and your Service Agreement.
These terms apply to ensure fairness, sustainability of services, and consistency across our team.
By engaging with us, you confirm your understanding and acceptance of our policies as outlined in your Service Agreement, Terms of Use, Privacy Policy, and Consent documentation. You retain the right to refuse services at any time.
Refunds will not be issued for missed or late-cancelled appointments or shifts.
Requests for refunds must be made in writing within 14 days of the scheduled appointment or shift date.
Refunds will only be considered in the event of:
Duplicate payments
An administrative error on our part
Clinician unavailability where no suitable reschedule option was offered within a reasonable timeframe
Refunds will not be provided for completed services unless a formal complaint has been investigated and a confirmed service failure has been determined by management.
